1. User Account Registration
Each individual or legal entity may create only one active user account within the LoyalAxis platform. Registration must be completed through the official registration page.
2. Eligibility and Minimum Age
LoyalAxis services may only be used by individuals who are at least 18 years old or otherwise legally capable of entering into binding agreements under applicable laws. Users under 18 may only use the services with the consent and supervision of a parent or legal guardian.
3. Accuracy of User Information
Users are required to provide accurate, complete, and up-to-date information during registration and purchase processes. The user is solely responsible for any inaccurate or misleading information provided.
LoyalAxis reserves the right to suspend or terminate accounts containing false or fraudulent information. Users must promptly update their information whenever changes occur.
4. Contact Information and Verification
Users must register using their own valid email address and phone number. LoyalAxis may use email, SMS, or other electronic methods for identity verification, service notifications, and account-related communications.
5. Account Security
Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their accounts. Any unauthorized access or security breach must be reported to LoyalAxis immediately.
6. Personal Use of Accounts
User accounts are personal and non-transferable unless explicitly permitted under a purchased multi-user or enterprise license agreement.
7. Responsibility of Business Users
Where services are used on behalf of a company or organization, the authorized representative or organization management shall be responsible for compliance with these Terms.
8. Communications and Notifications
By registering with LoyalAxis, users agree that LoyalAxis may send service-related communications, invoices, security notices, updates, and promotional materials via email or SMS.
Users may opt out of marketing communications at any time.
9. Software License
Upon purchase, the user is granted a limited, non-exclusive, non-transferable license to use the purchased software on a single domain or installation unless otherwise specified in the product description.
All intellectual property rights related to the software, source code, design, branding, and content remain the property of LoyalAxis or its licensors.
10. Discount Codes
Discount codes must be applied before payment is completed. Once an order has been finalized, discounts cannot be applied retroactively.
11. Service Availability and Disclaimer
LoyalAxis makes reasonable efforts to ensure uninterrupted and error-free operation of its services. However, services are provided “as is” and “as available” without warranties of any kind unless otherwise required by applicable law.
To the maximum extent permitted under EU law, LoyalAxis shall not be liable for indirect damages, loss of profits, loss of data, or business interruption resulting from the use of its services.
12. Technical Support
Support requests must be submitted through the official ticketing system. Standard response times are generally within 48 business hours, excluding public holidays and exceptional circumstances.
13. Cooperation During Support
Users agree to cooperate with LoyalAxis support staff by providing necessary information and following reasonable troubleshooting instructions. Failure to cooperate may result in suspension or closure of the support request.
14. Product Review Before Purchase
Users are responsible for reviewing product descriptions, compatibility requirements, demos, previews, reviews, and licensing conditions before making a purchase.
15. Refund Policy
In accordance with EU digital content regulations, the statutory 14-day withdrawal right may not apply once the digital product has been downloaded, activated, or accessed, provided the user has expressly consented to immediate delivery and acknowledged the loss of the withdrawal right before purchase.
Where mandatory local consumer protection laws require refunds, LoyalAxis will comply accordingly.
16. Wallet Credits
Credits added to a user wallet, whether purchased or provided as promotional bonuses, are non-refundable unless otherwise required by applicable consumer protection laws.
17. Prohibited Conduct
Users must not use the platform for abusive, defamatory, fraudulent, or unlawful purposes. Harassment, spam, offensive conduct, or misuse of the support system may result in account suspension or termination, subject to applicable consumer protection laws.
18. Duplicate Support Tickets
Creating duplicate support tickets for the same issue may result in delays in response time or temporary support restrictions.
19. Training Sessions and Additional Services
If a product includes complimentary training sessions or onboarding services, the applicable conditions and validity period will be specified on the relevant product page.
20. Unauthorized Distribution
Users may not resell, redistribute, share, sublicense, or publicly distribute LoyalAxis products without prior written authorization. Unauthorized distribution may result in license termination and legal action.
21. Electronic Acceptance of Agreement
Payment of an invoice, use of the services, or subscription to LoyalAxis constitutes electronic acceptance of these Terms and Conditions without requiring a physical signature.
22. Data Protection and Privacy
LoyalAxis processes personal data in compliance with the General Data Protection Regulation (GDPR) and applicable European privacy laws.
Users have the right to access, correct, delete, restrict, or transfer their personal data in accordance with GDPR requirements.
23. Disclosure to Authorities
Personal data will only be disclosed to competent legal or governmental authorities where required by applicable law, court order, or lawful regulatory request.
24. Limitation of Liability
To the extent permitted by applicable law, LoyalAxis’s total liability for any direct damages arising from the use of its products or services shall not exceed the amount paid by the user for the relevant product or service.
25. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the European Union and, where applicable, the laws of the country in which LoyalAxis is legally established.
Consumers residing in the European Union may have the right to resolve disputes through local consumer protection authorities or the EU Online Dispute Resolution (ODR) platform.
26. Amendments to the Terms
LoyalAxis reserves the right to amend these Terms at any time. Updated versions will be published on the official website along with the effective date. Continued use of the services after changes become effective constitutes acceptance of the revised Terms.